Terms & Conditions

Last Updated: 14 August 2026

Welcome to The Swoop. These Terms & Conditions govern your use of our website and your purchase of products from us.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website.

1. About The Swoop

The Swoop operates an online retail website offering products to customers in the United Kingdom and, where available, other destinations.

References to “The Swoop”, “we”, “us”, and “our” refer to The Swoop. References to “you” and “your” refer to the customer or website user.

2. Using Our Website

You agree to use this website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.

  • Attempt to interfere with the operation or security of the website.

  • Copy, reproduce, or commercially exploit our website content without permission.

  • Provide false or misleading information when placing an order.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms & Conditions have been breached.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and other information displayed on our website are accurate.

However, colours and appearance may vary depending on your device or screen settings.

We reserve the right to correct errors, update product information, and change product availability at any time.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we will contact you and, where appropriate, offer a suitable alternative or refund.

5. Prices

All prices displayed on our website are stated in GBP (£) unless otherwise indicated.

Prices may change without notice. Any price change will not affect an order that has already been accepted and confirmed, except where required to correct an obvious pricing error.

6. Orders

When you place an order, you are making an offer to purchase the selected products.

An order confirmation does not necessarily mean that the order has been accepted. We reserve the right to decline or cancel an order where there is a legitimate reason, including product availability, pricing errors, suspected fraud, or technical errors.

If we cancel an order after payment has been taken, the relevant payment will be refunded.

7. Payment

Payment must be successfully completed using the payment methods available at checkout.

You confirm that you are authorised to use the payment method used for your purchase.

8. Delivery

Delivery times and shipping charges are explained in our Shipping Policy.

Estimated delivery dates are provided as guidance and may be affected by circumstances outside our reasonable control.

9. Returns, Refunds and Exchanges

Our returns, refunds, and exchanges are governed by our:

  • Shipping Policy

  • Return & Refund Policy

  • Exchange Policy

Nothing in these Terms & Conditions affects your statutory rights under applicable UK consumer law.

10. Intellectual Property

All content appearing on The Swoop website, including text, graphics, photographs, logos, designs, branding, and other materials, belongs to or is licensed to The Swoop unless otherwise stated.

You may not reproduce, modify, distribute, or commercially use our content without prior written permission.

11. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

We may temporarily suspend or modify the website for maintenance, updates, improvements, or other operational reasons.

12. Third-Party Services

Our website may use third-party services such as payment processors, delivery providers, analytics services, or other technology providers.

Those services may be subject to their own terms and privacy policies.

13. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

Subject to applicable law, The Swoop will not be responsible for losses that could not reasonably have been anticipated when the contract was formed or for matters outside our reasonable control.

14. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, strikes, transportation disruptions, technical failures, government actions, or other events that could not reasonably have been prevented.

15. Privacy

Your personal information is handled in accordance with our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, and protect your information.

16. Changes to These Terms

We may update these Terms & Conditions from time to time.

The latest version will be published on this page with the updated date.

17. Governing Law

These Terms & Conditions are governed by the laws applicable in the United Kingdom.

Any disputes will be handled in accordance with applicable UK law and the relevant consumer protection rights applicable to you.

18. Contact

If you have any questions regarding these Terms & Conditions, please contact:

The Swoop
Email: infotheswoopuk@gmail.com

Website: https://theswoop.co.uk/