Shipping Policy

Last Updated: 14 August 2026

At The Swoop, we aim to make your shopping experience simple, reliable, and transparent. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Order Processing

Orders are processed after payment has been successfully received.

Orders are normally dispatched within [1–3 business days]. Orders placed on weekends or UK public holidays will be processed on the next business day.

During busy periods, launches, promotional events, or circumstances outside our reasonable control, processing may take longer. If there is a significant delay with your order, we will make reasonable efforts to keep you informed.

2. Delivery Times

Estimated delivery times begin from the date your order is dispatched and are provided as guidance rather than a guaranteed delivery date.

UK Delivery

  • Standard Delivery: 3 to 5 working days

The delivery option and estimated delivery timeframe available for your order will be displayed at checkout.

Please note that delivery times may be affected by courier delays, adverse weather, public holidays, or other circumstances outside our control.

3. Shipping Charges

Shipping charges are calculated and displayed at checkout before you complete your purchase.

From time to time, The Swoop may offer promotional shipping rates, including free delivery promotions. Any applicable promotion will be clearly stated on our website.

4. Delivery Address

Please ensure that your delivery address is accurate and complete before placing your order.

Once an order has been dispatched, we may not be able to change the delivery address.

The Swoop cannot be held responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer. Where possible, we will work with the customer and delivery provider to resolve the issue.

5. Tracking

Where tracking is available, tracking information will be provided to the customer once the order has been dispatched.

Tracking information may take some time to become active after the parcel has been handed to the delivery provider.

6. Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us at [customer service email] with your order number.

We may ask you to allow additional time where the parcel is still within the courier's delivery network.

If an order is confirmed as lost, we will work with the delivery provider to investigate the matter and determine the appropriate resolution.

7. Damaged Deliveries

If your parcel arrives visibly damaged, please contact us as soon as reasonably possible.

Where appropriate, please provide photographs of the packaging and the item so that we can investigate the issue with the delivery provider.

This does not affect your statutory rights in relation to faulty, damaged, or incorrectly supplied goods.

8. International Delivery

If international delivery is offered, available destinations, delivery charges, and estimated delivery times will be displayed at checkout.

Customers may be responsible for any applicable customs duties, import charges, or taxes imposed by the destination country, unless otherwise stated at checkout.

9. Delivery Restrictions

We reserve the right to restrict delivery to certain locations where delivery cannot reasonably be provided.

If we are unable to fulfil an order because delivery to the selected address is unavailable, we will contact the customer and provide an appropriate resolution.

10. Contact Us

If you have questions about your order or our shipping policy, please contact:

The Swoop
Email:  infotheswoopuk@gmail.com
Website: https://theswoop.co.uk/

This Shipping Policy should be read together with our Return & Refund Policy and Exchange Policy.

Important: Nothing in this policy limits or excludes any rights you have under applicable UK consumer law.